All products offered in our online shop are endorsed by
Monsalud. Our mission is offering the maximum quality and the
best guarantee to our clients. If you are unsatisfied with your
purchase, you can return it to us in its original condition within
seven (7) days of the date you received the merchandise.
In case of returning the product, shipping costs will not be
refunded. As well as any receiving cost will be at the
(these are equivalent to the shipping costs that correspond to the type
of product acquired).
In order to
effect the return in question, the product must be in perfect
conditions and in its original packaging. As soon as we have received
the merchandise at our
warehouse and verified its condition, we
will proceed to refund your money via a bank transfer.
The return of
defective products and erroneous shipments will be at full
expense of Monsalud, including shipping costs, as long as Monsalud is
informed about this within seven (7) days of the date you
To effect a
return, please send an e-mail to the following address: firstname.lastname@example.org
or give us a call
at: +34 927380163
Once you have
received a confirmation on our part, you must send us, alongside the
returned merchandise, the following withdrawal
document withdrawal to be consulted here.
Right of Withdrawal found in Article 40.1 of Law 7/1996.
merchandise is received on the part of the client, (s)he has the right
to withdrawal within the time of 7 days from said receipt, without
payment of penalty; the only costs (s)he must pay are the costs of
returning the product, as well as in the case of indemnity for any
damage caused to the object of purchase. This
applicable to those products which cannot by their nature be returned:
The consequences of the exercise of this right are
that the seller must return the price paid by the buyer; if the sale
was made by credit card, the return shall be made in short time; if the
sale happens to have entailed a credit agreement, this agreement shall