• All national deliveries are shipped by the carrier  NACEX www.nacex.es.

• All vacuum-packed products can be shipped worldwide to any country..
• All products not vacuum-sealed can only be shipped to countries in the European Union..
• Delivery times range from 48 hours within Spain to 5 days for the rest of the world.
  
  The guaranteed maximum time for delivery is 3 days within Spain and 6 days for the rest of the world..
  Clarification:
  
  Should, for any reason beyond the control of Monsalud, delivery take longer than the foreseen time limit, Monsalud offers the client the option of cancelling the delivery at no expense, with Monsalud assuming any incurred costs of delivery.

If you are unsatisfied with your purchase from Monsalud- Brumale SL, we will give you your money back: you have a period of 7 days from the date of receipt to exercise your right of return. Shipping and handing costs in the case of returns will always be the responsibility of the client.

In order to complete the return in question, the product must be in perfect condition and in its original packaging.

As soon as we have received the merchandise and verified its condition, we will proceed to refund the related amount via bank transfer.

If any product is not received in sufficient sanitary conditions for it to be consumed without risk of health, a full return will be permitted, so long as it is communicated to us within 7 days following its receipt, at the full expense of Monsalud.

To effect a return, please send us an email at the address info@monsalud.es

Returning an article::

The articles offered in our store are vouched for by Monsalud. We are committed to offering the maximum quality and the utmost guarantee to our clients. If you are dissatisfied when you receive your order, you have a period of seven (7) days starting from the day of receipt to exercise your right to return the order.

In the case of a return, shipping costs will not be reimbursed. Likewise, any receiving costs will also be at the client’s expense (these are equivalent to the shipping costs pertaining to the type of product acquired).

In order to effect the return in question, the product must be in perfect condition and in its original packaging. Once the merchandise has been received at our warehouse, after verification of its state of condition we will proceed to refund your money in accordance with the method of payment chosen by the client.

No matter what the case, the return of  erroneous and defective shipments will be permitted, with Monsalud responsible for the costs of shipping, so long as the client communicates this circumstance within seven (7) days from the date of receipt of delivery.

To make your return, send us an e-mail at the following address: info@monsalud.es or give us a call at: +34 927380163

Once you have received confirmation on our part, you must remit to us alongside the returned merchandise the following withdrawal document withdrawal to be consulted here.

Right of Withdrawal found in Article 40.1 of Law 7/1996.

Once the merchandise is received on the part of the client, (s)he has the right to withdrawal within the time of 7 days from said receipt, without payment of penalty; the only costs (s)he must pay are the costs of returning the product, as well as in the case of indemnity for any damage caused to the object of purchase. This buyer´s  right is not applicable to those products which cannot by their nature be returned: rural tourism, etc...

 

The consequences of the exercise of this right are that the seller must return the price paid by the buyer; if the sale was made by credit card, the return shall be made in short time; if the sale happens to have entailed a credit agreement, this agreement shall be resolved.